Effective Date: 15 August 2024
Alcyon Strategies (Pty) Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] (“Site”) and use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
- Personally Identifiable Information: Name, email address, phone number, and other similar information.
- Financial Information: If you engage our consulting services, we may collect payment details and other necessary financial information.
Automatically Collected Information
- Log Data: We may collect information that your browser sends whenever you visit our Site, such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
- Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Site and improve your experience.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: To fulfill and manage your engagement with us, including processing your payments and providing you with requested consulting services.
- To Improve Our Services: To understand how users interact with our Site, allowing us to improve its design and functionality.
- To Communicate: To send you administrative information, such as updates on our terms and policies, and marketing communications that we believe may interest you.
- To Retain for Legal Purposes: Where necessary, your information may be retained for legal or research purposes.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe disclosure is necessary or appropriate to comply with legal requirements or to protect our rights, property, or safety.
- Business Transfers: If we undergo a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
- Service Providers: We may share your information with third-party service providers who perform services for us, such as payment processing, data analysis, email delivery, hosting services, and customer service. We have agreements in place to ensure they comply with privacy requirements as mandated by the Protection of Personal Information Act (POPIA).
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Our Security Measures Include:
- Physical Security: Secure access to our premises and data storage facilities.
- Computer and Network Security: Firewalls, encryption, and secure access protocols.
- Access Control: Restricted access to personal information based on job roles and responsibilities.
- Secure Communications: Encrypted communications channels for transmitting sensitive information.
- Security in Contracting: Ensuring that third parties we contract with adhere to strict security protocols.
- Monitoring: Regular audits and monitoring of access and usage of personal information.
- Incident Response: Procedures to respond to and mitigate any security incidents.
5. Your Rights
As a South African citizen, you have certain rights under the Protection of Personal Information Act (POPIA):
- Access to Information: You have the right to request access to the personal information we hold about you.
- Correction of Information: You have the right to request that we correct or delete personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully.
- Objection to Processing: You may object to the processing of your personal information under certain circumstances.
- Request Deletion: You have the right to request that we delete your personal information, subject to legal and contractual constraints.
- Withdraw Consent: You have the right to withdraw consent to the processing of your personal information at any time.
6. International Data Transfers
If we transfer your personal information outside of South Africa, we will ensure that it is protected to the same level as it would be under South African law. We will only transfer your data to countries that have adequate data protection laws or where we have put in place appropriate safeguards, such as data protection agreements, to protect your information.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child under the age of 18 without parental consent, we will take steps to delete that information.
8. Data Breach Notification
In the event of a data breach that compromises your personal information, we will notify you as soon as possible. We will also take all necessary steps to mitigate the impact of the breach and prevent any future occurrences.
9. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. Please review the privacy policies of any third-party sites you visit.
10. Cookie Policy
What Are Cookies?
Cookies are small pieces of data stored on your computer or mobile device by your web browser. They allow websites to remember your actions and preferences over time.
Why We Use Cookies
We use cookies to understand how you interact with our content and to improve your experience when visiting our website. Cookies allow us to remember your preferences and serve you with personalized content, including targeted advertisements.
Types of Cookies We Use
- First-Party Cookies: Issued directly by our Site to recognize language and location preferences or basic site functionality.
- Third-Party Cookies: Managed by external parties (e.g., business partners or service providers) for functions such as form submissions or advertising.
- Session Cookies: Temporary cookies that remember you during your visit and expire when you close your browser.
- Persistent Cookies: Cookies that remain on your device after closing your browser, used to remember preferences and analyze behavior over time.
How to Manage Cookies
You can choose to reject or block cookies by adjusting your browser settings. However, rejecting cookies may affect the functionality of our Site. Visit www.allaboutcookies.org for more information on managing cookies.
11. Complaints Handling
If you believe your personal information has been mishandled, you have the right to lodge a complaint with the Information Regulator in South Africa. You can also contact us directly to address your concerns.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions or comments about this Privacy Policy, or if you wish to withdraw consent, access, correct, or delete your personal information, please contact us at:
Email: info@alcyonstrategies.com